Help Section

1. How much do cards cost?
2. How many cards do I have to buy for each game?
3. Is there a minimum amount I have to deposit with Club Grand Bingo?
4. Can I buy cards in advance? If so how?
5. Can I keep the same cards from game to game?
6. Is there always a winner?
7. How do I get paid if I win?
8. How much can I win?
9. What happens if there is a tie?
10. Do I have to pay tax on my winnings?
11. Can I keep my winnings with the Club Grand Bingo cashier?
12. What are JACKPOT games?
13. If I join a game in progress do I have less of a chance of winning?
14. How do I know that the game is not fixed?
15. Why do I see patterns in the way that Club Grand Bingo calls balls?
16. How do I know that my credit card number is secure?
17. My Security Duties
18. When I log in can I remain anonymous?
19. If my connection fails for whatever reason am I kicked out of the game me?
20. How old do I have to be to play Club Grand Bingo?
21. What are the Club Grand Bingo chat rules?

 

1) How much do cards cost?

That depends very much on the type of game you wish to play:

There are 2 types of games available at Club Grand Bingo and a number of different packages available.

90 Number Book Bingo Games

A book for a session can be bought, a book consists of 6 strips and costs £3.00 for the first book and £2.50 for additional books. Tickets can be bought game by game. Tickets Costs are as below: Single Ticket 10pence Two Tickets 20 pence Three Tickets 30pence Four Tickets 40 pence Six Tickets (Strip) 50 pence 2 Strips £1.00 3 Strips £1.50 4 Strips £2.00

80 Number Cash Bingo Games

1 Board £0.25 2 Boards £0.50 3 Boards £0.75 4 Boards   12 Boards   20 Boards

back to top

2) How many tickets or boards do I have to buy for each game?

You can buy any number of cards for each game up to a limit of 60 tickets (10 strips) per 90 Number Book Bingo game and 100 Boards for the 80 Number Cash Bingo Game.

Remember the more tickets you buy the higher your chances of winning. If you play in "auto-play" mode, you can see when a ball is called that you have on your card(s) and your computer will be able to mark it off for you so you really can play as many cards as you wish. There is also the function of "Best Order", so if you are playing more than 6 cards, you can see the cards that are winning in the fastest time!!

back to top

3) Is there a minimum amount I have to deposit with Club Grand Bingo?

The minimum deposit accepted is £20 or E30.

On the Club Grand Bingo game console you will see your balance held with our cashier in real time so that you know at any time exactly what your balance is. For more detailed information e-mail our customer service department.

back to top

4) Can I buy cards in advance?

You can buy books of 90 number bingo in advance of the session start.

Click on the ADV Purchase button, select the start time of the session and how many books you wish to buy and click OK, you will be prompted to confirm your selection and confirm the cost, if you confirm the details your purchase will be complete.

5) Can I keep the same cards from game to game?

You can select your own numbers for up to 10 boards for our 80 Number Cash Bingo Game, these will form a board and be saved under your profile, every time you buy boards you will play your own boards.

You can not play the same books for our 90 number book bingo game.

6) Is there always a winner?

The simple answer is "YES". All Club Grand Bingo games must have a winner and are played to the conclusion of the game. The winner will win the prize that is shown in real time on the game console screen.

The winner's ID is broadcast to all players that logged on to our server. This confirms that the game has ended and that there is a winner from the game.

back to top

7) How do I get paid if I win?

a) All winnings are automatically added to your account with Club Grand Bingo at the end of each game.

b) Click on the cashier button on the game screen to request a cash-out.

For any further information on payment policy or questions regarding any payment in transit, please e-mail our customer service department.

8) How much can I win?

We will never set a ceiling on how much can be won in any game. It all depends on the number of players and how many cards they have purchased. Remember, tell all of your friends about Club Grand Bingo and together we will create bigger and bigger prizes. The Club Grand Bingo team asks that if you have any ideas or any requests, that you e-mail us with your suggestions, and we guarantee that every e-mail you send will be personally answered.

9) What happens if there is more than one winner?

In the event that there is more than one winner of a game, the Club Grand Bingo server will split the winning jackpot proportionally to the number of winning cards that each winner has (if a customer has 2 winning cards and another one has 1 the jackpot will be split giving 2/3rds of the jackpot to one customer and 1/3 to the other one) and credit the winnings amount to the players account.

10) Do I have to pay tax on my winnings?

Club Grand Bingo is under no authority to report any amount that any player should win. As such Club Grand Bingo recommends that you consult with either an accountant or your local tax office to confirm the tax position on your win.

If you require any further information on tax payments on your Club Grand Bingo winnings e-mail our customer service department.

back to top

11) Can I keep my winnings with the Club Grand Bingo cashier?

Yes you can. You can deposit (or keep winnings of) any amount you wish with the Club Grand Bingo cashier, who will hold your funds in a client account for you. You can request these funds at any time, 24 hours a day, 7 days a week to play Club Grand Bingo.

If you require any further information on your Club Grand Bingo account or any information on our banking arrangements, e-mail customer service department which is available to handle all of your questions.

12) What are Jackpot Games?

Jackpot Games are games that offer a Jackpot prize if a winning condition is met by a player. We offer a progressive Jackpot on every 90 Number Game for a full house in 50 or less calls.

If you require any further information, our customer service department is available to handle any questions you may have.

13) If I join a game in progress do I have less of a chance of winning?

The odds of winning a game are not diminished if you enter the game after it has already started. Club Grand Bingo does not let you fall behind, regardless of when you enter a game, because your tickets or boards are tracked by our database. When you enter the game through our "Autoplay" option your card will be automatically inked and you catch up with every other player. You are instantly in the game on an equal basis with everyone else playing that game.

Unlike other games on the Internet, we make sure that all players have the same advantage, which is why we have a cut off point of 5 calls for our 80 Number Game and 10 Calls for our 90 Number Game. A lot of players like to play in Manual mode. To catch up on a quick game after 15 calls, the player is at an unfair advantage when balls are being called every 5 seconds. With a lot of cards, it is very unlikely that the player will ever catch up.

If you require any further information, our customer service department is available to handle any questions you may have.

back to top

14) How do I know the game is not fixed?

All of our software has been third party audited to confirm that the game is fair and true. All of our cards and bingo calls come from a true random number generator, which has been independently audited. Club Grand Bingo welcomes any of its players to have our software audited for fairness by any reputable third party if they desire.

Club Grand Bingo is the Internet's largest BINGO game, and as such we are beyond reproach on all fronts.

If you require any further information, our customer service department is available to handle all of your questions.

back to top

15) Why do I see patterns in the way that Club Grand Bingo calls balls?

All games that Club Grand Bingo operates are run on a true and fair basis. This means that the Club Grand Bingo SOFTWARE randomly generates every card and every bingo call.

Any patterns that you may see occur are random and we can not, nor would we want to be able to, control the way that our bingo calls are made.

Please e-mail your concerns to our Customer Service department, which is available to handle all of your questions.

16) How do I know that my credit card number is secure?

Club Grand Bingo operates all of its transaction software in a Secure Socket Layer environment. This means that all information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties.

Club Grand Bingo uses a non US bank that is able to use the latest encryption methods to protect your credit card number from hackers to ensure maximum security at all times.

If you require any further information, our Customer Service department is available to handle all of your questions.

17) My Security Duties?

Club Grand Bingo will prosecute anyone who attempts to fraudulently use someone else's credit or debit card to play.

When registering with Club Grand Bingo, you agree to comply with the Rules and Security procedures mentioned.

You must keep your User Name and Password secure and secret at all times, and take steps to prevent unauthorized use of it. For example:

• Never write or otherwise record your User and Password in a way that can be understood by someone else;
• Never tell you User Name and Password to someone else, including your family or our staff;
• Destroy your registration email promptly after receipt;
• Never record your User Name and Password on any software which retains it automatically;

Once you have logged onto Club Grand Bingo, you must not at anytime leave the Internet terminal from which you have accessed the website or let anyone else use the terminal until you have logged off of Club Grand Bingo. You are responsible for ensuring that you have logged off of Club Grand Bingo at the end of any session.

You must tell us immediately of any unauthorized access to your account at Club Grand Bingo or any unauthorized transaction or if you suspect that someone else knows your User Name and Password.

You agree to check carefully your records of transaction and inform us immediately of any discrepancy.

Club Grand Bingo takes the security of our game, website and accounts extremely seriously.

The most common unauthorized use of cards on the Internet is by children who use their parent's cards without permission. We advise that you keep your cards under lock and key at home, and never give the opportunity to someone to attempt to use your cards without your permission.

If you require any further information, our Customer Service department is available to handle your questions.

back to top

18) When I log in, can I remain anonymous?

When you register with Club Grand Bingo, we ask you for your correct name and address, but ask that you choose your own Player ID. This can be anything you wish. Your Player ID is the only identification that any other player will see. When you win a game it is broadcast to all players who are logged on.

We value your support and strive to improve our game all the time for two reasons:

1. To increase the prizes for you to win more.
2. To improve the player experience by modifying our software regularly.

Club Grand Bingo runs a very stringent privacy policy. We feel privileged that you have joined Club Grand Bingo, and as such, the information you supply us with is treated as STRICTLY CONFIDENTIAL.

If you require any further information, our customer service department is available to handle all of your questions.

19) If my connection fails, am I kicked out of the game?

Club Grand Bingo considered this particular point for a long time when designing its software. It came to the decision to let its database track every individually randomly generated BINGO card. As such, if your connection fails or through your own action you log out during a game, if your card is a winning card, you will still win!

The same principle allows our players to buy BINGO CARDS in advance for any game and to play Club Grand Bingo offline.

If you require any further information, our customer service department is available to handle all of your questions.

back to top

20) How old do I have to be to play Club Grand Bingo?

Players have to be a minimum of 18 years of age to play.

Club Grand Bingo discourages any minor from playing any of its games and will always attempt to prevent minors from doing so.

Likewise Club Grand Bingo discourages players from playing bingo on the Internet in any country or state where it is illegal to participate in Internet gaming.

However, as much as we at Club Grand Bingo disagree with lawmakers around the world who are attempting to prohibit gaming on the Internet. We abide by the laws of every nation and discourage any resident of any nation whose law prohibits the playing of bingo for money on the Internet from doing so.

back to top

21) What are the Club Grand Bingo chat rules?

So Club Grand Bingo customers feel comfortable at all times, we do ask our players to follow OUR simple chat rules. Please click here to view the list of rules.

If you require any further information, our customer service department is available to handle all of your questions.